Following the unfortunate closure of Thomas Cook, we’re sending our thoughts and best wishes to all staff and customers. 

The Kenwood Travel team want to ensure that your Thomas Cook 2020 holidays are protected. If you’ve booked a trip to Walt Disney World or to any other destinations, our travel experts will be happy to help verify your original booking and find new flights for your chosen dates. This also applies to our own customers who have been booked on Thomas Cook flights.

I booked with Thomas Cook, what should I do now?

We’re offering a unique service to support customers with Thomas Cook bookings. For the quickest service, here are our destination-specific numbers.

Holidays to Orlando: 020 7749 9235

Holidays to the Caribbean: 020 7749 9245

General Inquiries: 020 7749 9245

For further information, please visit our website

We’ll do our best to make sure that prices are not affected, but the sooner you contact us, the better the chance we’ll find the right price for you. All passengers who have previously booked Thomas Cook holidays and wish to find an alternative trip or reinstate their original booking, please read our exclusive guide below. 

Thomas Cook Holidays to Walt Disney World Resort

We have an agreement in place with the Walt Disney Travel Company International which enables us to verify your original booking in order to secure the same hotel with a new choice of flights, be they Virgin Atlantic, British Airways, TUI or any other carrier from all the major city and regional airports. This arrangement is subject to availability and in case the terms of your original booking are unavailable we will try to find you a suitable alternative which will match the Disney elements of your booking to the best of our ability.

This means that if you’ve already booked a Disney holiday, your original room might still be available. We simply need to renew your booking and follow the correct procedure which will be explained in more detail when you speak to us.

It’s a specific process we must follow in order to streamline things and make it happen. Some of the dates booked are key, and with our exclusive flight allocations, we are confident we can help.

Please contact us either by phone on 020 7749 5480 or email at

Thomas Cook Holidays to Non-Disney Hotels, Villas & Flights

We can also help holidaymakers who are not staying at Walt Disney World. This includes bookings for Private Villas, other Orlando hotels and Fly Drive holidays. As explained above, we will do our best to ensure that your booking is secured and you receive your chosen dates for flights.

Thomas Cook Holidays to the Caribbean

The beautiful beaches, sizzling cuisine and carnival atmosphere of the Caribbean make it one of the best-loved and most authentic holiday destinations in the world, and a firm favourite with the destination specialists at Kenwood Travel. Classic locations like Cancun, Dominican Republic and Barbados exemplify the Caribbean’s best assets and keep holidaymakers coming back year after year.

If you’ve booked a Caribbean holiday with Thomas Cook, and are unsure of what to do following the company’s insolvency, talk to Kenwood Travel. Our highly trained and knowledgeable holiday agents will endeavour to secure your original booking including, wherever possible, the same resort, room categories, dates and flights that Thomas Cook arranged for you previously. Talk to your Kenwood Caribbean rep today on 020 7749 9245, and get expert advice and reassurance on how to proceed with your Thomas Cook Caribbean holiday booking. 

All Other Thomas Cook Holidays 2020

Wherever you’ve booked your 2020/2021 holiday, Kenwood Travel’s expert team are here to help secure it following Thomas Cook’s liquidation. 

We would also like to assure our current customers that our sale prices will not be affected in light of the recent events at Thomas Cook. For over 40 years, we have provided luxury holidays (ATOL and ABTA protected) at affordable prices, and will continue to do so.

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